Microworks User References

News & Events

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New and Enhanced Features

Rochester, NY August 10, 2020 – Microworks POS Solutions announces new features and enhancements to existing products as well as new hardware for secure payment processing. With the increase in curbside orders and delivery, it's crucial to provide safe, contactless options for customers to order food and have it safely delivered, or pick up themselves without increased risk.

Scott Paratore, owner of Microworks stated, "We have been working hard creating tools to help get our customers through this difficult and disruptive time. Because the pandemic has created new customer requirements for safely ordering out, a need for more tools became evident." The enhancements and new features will help with these new ways restaurants want to meet their customers' needs. The new and improved features will help restaurants increase sales and customer satisfaction, while providing a safe, secure transaction.

Improvements have been made to RapidRun, enhanced Real Time Order Status, created a Prism Notification Service, as well as hardware and software options that integrate with Prism POS to make it seamless to Pay-At-The-Table (PATT) and Pay-At-The-Door (PATD).


RapidRun Mobile App

We have enhanced the mapping and driver tools, as well as improved the Pay-at-the-Door feature. With enhanced SMS communication via the Prism Notification Service and improved the status and location features.

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Real Time Driver Location and Order Status

WebOrder online ordering allows customers to order via the restaurant’s menu website and track driver location in real time, as well as communicate with the store and delivery driver via SMS.  Driver communication is both automated and as needed via the RapidRun Delivery App. This is especially important for contactless deliveries. Drivers can let the customer know the order was delivered with an SMS text notification. Once delivered, RapidRun will automatically text the next order on the list that their food is on the way. 

With Real Time Driver Location, customers can see where there order is in the preparation and delivery stage. They can view their driver’s location on a map to track the delivery. Additionally, icons display to show the order is sending, received, in prep, ready for delivery or pick-up, and complete.

If a customer has enabled SMS messaging, the Prism Notification Service will send order status and messaging to the customer, which they can reply to, as well as alert the store when they arrive for a pick up order.

 


Order Throttling

Due to the high demand for online ordering for delivery, curbside and takeout orders, you can now control order volume by limiting the number of orders allowed through WebOrder at a given time. Set volume by order type, number of orders, and time slots. Order throttling allows restaurants to control the flow of orders to not extend delivery or kitchen time, or be overwhelmed by high order volume. When set the customer will be prompted to try for the next available time slot to schedule their order.

 

Prism Notification Service – Seamless Communication via SMS

Prism Notification Service is an easy way to communicate via SMS messaging between restaurants, customers, and delivery drivers. With curbside pick-up, increasing number of delivery orders, and contactless order options, SMS text messaging is crucial.
The flexibility and functionality of th Prism Notification Service allows it to be used in single and/or multi-location food establishments. It enhances Prism POS systems to provide simple and effective communication for order tracking and routing.

Pay at the Door

Your customers expect to pay how they want, securely and quickly. Genius Mini is a small device that accepts major payment types from anywhere. When combined with a point-of-sale system, it helps provide a secure, full-featured payment experience no matter where you do business.

Global Payments Integrated and Microworks have teamed up to bring you the Genius family of products. By integrating processing, payment acceptance and customer experience into a secure, cloud-based platform, Genius provides a world-class checkout experience for any business.

Pay at the Table/Curbside Payments

It is more convenient than ever to check out guests. Pay at the Table/curbside devices come with a large high definition color display and a thermal printer that is neatly hidden so as to maximize screen usage for customer facing transactions. Includes built-in NFC contactless, electronic signature capture and huge memory to enable exceptionally fast processing.

Exceptional Stability and Reliability

Multimedia Performance

Unprecedented Security

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About Global Payments

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.

About Microworks

Based in Rochester, NY, Microworks POS Solutions has worked with thousands of satisfied customers since 1989, and is consistently working on upgrades and POS innovation, driven in part by those same customers. Microworks Prism POS offers an ideal, complete and scalable end-to-end technology platform. Microworks mission is to provide a feature-rich platform to alleviate common restaurant management problems through automation.

 

Curbside Connection

Microworks POS Solutions Prism Notification Service has made communication for curbside, pick up, and delivery orders easier.

 

Curbside SMS MessageRochester, NY July 10, 2020 – Microworks POS Solutions announces their newPrism Notification Service—an easy way to communicate via SMS messaging between restaurants, customers, and delivery drivers. With increasing numbers of curbside pick-up orders, more deliveries and contactless orders, text messaging is a crucial means of communication.

Microworks has been working hard to create tools to help their customers through this difficult and disruptive time. They strive to listen to their customers’ needs and create and implement new features on an ongoing basis. With the Prism Notification Service, Microworks has made curbside, pick up, and delivery orders seamless for restaurants, their customers, and delivery drivers.  

Prism Notification Service allows the restaurant to send SMS notifications:

The flexibility and functionality of the Prism Notification Service allows it to be used from single to multi-location food establishments. It enhances the Prism POS system to provide simple and effective communication for order tracking and routing. When used with WebOrder online ordering, customers can order via the restaurant’s menu website and track driver location in real time, as well as communicate with the store and delivery driver.

Driver communication is both automated and as needed via the RapidRun Delivery App. This is especially important for contactless deliveries. Drivers can let the customer know the order was delivered with an SMS text notification. Once delivered, RapidRun will automatically text the next order on the list that their food is on the way.  

 

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About Microworks
Based in Rochester, NY, Microworks POS Solutions has worked with thousands of satisfied customers since 1989, and is consistently working on upgrades and POS innovation, driven in part by those same customers. Microworks Prism POS offers an ideal, complete and scalable end-to-end technology platform. Microworks mission is to provide a feature-rich platform to alleviate common restaurant management problems through automation.

 


Online Ordering - Touchless Take-Out and Delivery

Microworks WebOrder™ allows your customers to place their orders and pre-pay online. WebOrder™ tightly integrates with your store-side Point-of-Sale system providing your customers a secure and convenient way to order. Now more than ever, WebOrder's rock-solid customer facing features have never neen more critical to the success of your business.

Product Resources

View PDF Information Sheet
Point of Sale info sheet
Online Help
Try Web Ordering
web ordering
PrISM POS