Add Printer Wizard

In a Windows environment, the Add Printer Wizard guides the user through adding either a local or networked printing device for use within the Windows operating system.


The person in charge of maintaining the PrISM system on-site.


Form label manufacturer. The PrISM Marketing Module is designed to produce label output based on Avery 5160 and Avery 5335 compatible form layouts.

Back-Up Power Supply

See UPS.

Buyer's Club

A PrISM feature allowing for the issuance and redemption of points awarded to customer for ordering a minimum


See Carry-Out.


A process by which touch screen monitors are adjust for proper touch accuracy.


This is one of the multiple order types available within the PrISM Ordering Module. Carry-out orders are assumed to be orders that are placed over the phone for customer pick-up.

Cash drawer

A physical drawer connected to an order station used for securing cash, coin, check, credit card receipts, coupons, etc.

Cash Drop

The process of moving cash from a server, driver, or cash drawer and placing it in a secure location, such as a safe.

COM Port

Abbreviation for a serial communications port. See Serial Port.


The total amount of people ordering on one ticket. This option is generally used for dine-in order types.

Crew ID

A numeric identification assigned to an employee.

Default Till

The till, or physical cash drawer, that a station is assigned by default when preparing for a new day.

Default Till Amount

The default amount of money that a till, or physical cash drawer, starts with at the beginning of a business day.


Dell is the world's leading computer systems company. Founded by Michael Dell in 1984, Dell Computer has built a reputation for producing high-quality personal computers backed by outstanding customer support.


This is one of the multiple order types available within the PrISM Ordering Module. Dine-In orders are assumed to be orders that are placed by customers dining within the establishment.

Driver Reimbursement

A general reference for the amount of money a driver is reimbursed for deliveries.

Driver Routing

The module used for assigning (routing) orders to a delivery driver. This module also tracks trip/delivery times.

Driver Run Receipt

A receipt printed for a driver detailing all delivery information for their current run. This receipt may also contain delivery/driving instructions based on system setup.


Founded in 1971, ELO TouchSystems pioneered touchscreen technology, helping to create an entire industry based on touch as a simplified interface between computers and people. ELO, a unit of Tyco Electronics, is headquartered in Fremont, California, with manufacturing sites in the U.S., France, and Japan.

Employee Scheduling Module

The Employee Scheduling Module (ESM) is available for defining employee availability, scheduling employee shifts, monitoring multiple volume information variables, and managing general employee information.


Also referred to as EOD. The process by which all employees and tills are settled for the day, all necessary paperwork is generated, and PrISM dates are advanced one day. PrISM keeps its own date and, therefore, EOD must be performed to prepare the system for the next business day.


See End-Of-Day.


A global manufacturer of printers, computers, and other technology products. Epson receipt printers have been a reliable staple of PrISM POS systems.


See Employee Scheduling Module.


A local-area network (LAN) architecture developed by Xerox Corporation in cooperation with DEC and Intel in 1976. Ethernet supports data transfer rates of 10 and 100 Mbps. Ethernet cables are used to allow communication between POS workstations and the file server within the PrISM system.


In PrISM, these are password-protected functions. Exceptions are logged to a PrISM system file each time they are performed.

File Server

1. A computer on a network that manages network resources and is dedicated to storing data files. 2. The general reference given to the PrISM system's Manager station.


See Good Faith Replacement.


Pronounced jiff or giff (hard g), stands for graphics interchange format, a bit-mapped graphics file format.


General Ledger.

Going Live

The process of clearing out test orders and sales as well as bringing current all PrISM system dates. This process is performed when an establishment is ready to use the PrISM system on a \"live\" basis.

Good Faith Replacement

A unit shipped to a customer to replace a defective component if said component has failed due to manufacturer defect within the first year of purchase from Microworks. Also referred to as a GFR.


See Network HUB.

Internet Protocol

Internet Protocol, also referred to as IP, specifies the format of data packets and the addressing scheme. Most networks combine IP with a higher-level protocol called Transmission Control Protocol, also referred to as TCP, which establishes a virtual connection between a destination and a source.


General reference for all items that are stocked by an establishment with the purpose of performing day-to-day operations.

Inventory Master

In PrISM, the Inventory Master is a list of all inventory items that are used by the system. This would include all food items, paper products, condiments, utensils, etc.


See Internet Protocol.

IP Address

An identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the IP address of the destination. The format of an IP address is a 32-bit numeric address written as four numbers separated by periods. Each number can be zero to 255. For example, could be an IP address.

Kitchen Printers

A general reference to any printing device used to print individual menu items for assembly.


See Makeline Module.

Makeline Module

Developed by Microworks POS Solutions, Inc., the Makeline Module displays all applicable menu items that need to be prepared. This application is generally committed to run on one computer within the PrISM system. Items to be prepared are listed along with any cooking instructions. When an item listed has been prepared, it is then removed from the Makeline screen.

Manager Station

A general reference to the PrISM system file server. This computer is the back-bone of a PrISM system. Also see File Server.


See Marketing Module.

Marketing Module

A direct marketing application developed by Microworks POS Solutions, Inc. The Marketing Module allows for the creation of customer mailing labels and reports based on a variety of selection criteria.

Menu Group

A group of similar items made available for purchase. Examples would include \"Pizza\", \"Beverages\", \"Sandwiches\", etc.

Menu Item

Each individual item that is made available for sale through the PrISM system. This includes food, beverages, etc.


An item or instruction that modifies the way a menu item is prepared. This may include toppings or cooking instructions.


A group of two or more computer systems linked together.

Network HUB

A common connection point for devices in a network. Hubs are commonly used to connect segments of a Local Area Network, or LAN. A hub contains multiple ports.

Network Identification

A unique name assigned to a computer to identify the machine within a network environment.


A PrISM trademark. Onetouch is the touch screen ordering software developed by Microworks POS Solutions, Inc.

Operating System

Operating systems provide a software platform on top of which other programs, called application programs, can run. The application programs must be written to run on top of a particular operating system. The various Windows operating systems are among the most popular, i.e. Windows 98/2000/XP/NT.

Ordering Screen

A general reference for the PrISM Ordering Module main screen display upon entering the application.

Ordering Station

A general reference for a PrISM station used primarily for customer ordering.


See Opertaing System.


Out The Door. This value represents the amount of time elapsed from when an order was taken and when that order was routed to a driver.

Parallel Port

A parallel interface for connecting an external device such as a printer. On PCs, the parallel port uses a 25-pin connector (type DB-25) and is used to connect printers, computers and other devices that need relatively high bandwidth. It is often called a Centronics interface after the company that designed the original standard for parallel communication between a computer and printer.


In PrISM, passwords must be a numeric value. Passwords are used to validate whether or not an employee may perform a password-protected function, such as canceling an order. Permissions are established for each individual employee in the Manager's Module under System | Passwords.


A third-party software package used for authorizing and settling credit card sales.

Person In Charge

In PrISM, the person considered in charge of the current shift. Generally, this person is a manager.

Phone Exchange

The first three digits of a common seven-digit phone number. For example, \"787\" would be the exchange for the phone number \"787-2058\".

Point Of Sale

The designation for an automated system used to sell merchandise to consumers.


See Point Of Sale.

Prep Time

The amount of time an item requires for preparation.


A physical device used for printing system reports, kitchen tickets, box labels, and settlement receipts.


POS Information System Manager. A trademark of Microworks POS Solutions, Inc. This is the general acronym of the Point Of Sale software developed by Microworks.

PrISM for Windows

The Point Of Sale (POS) software developed by Microworks POS Solutions, Inc. for the Windows environment.

Process Date

The calendar date used by the PrISM system while performing system functions.


See QuickBooks Interface Module.


An accounting package developed by Intuit Inc., QuickBooks provides advanced tools for managing your business finances.

QuickBooks Interface Module

An optional interface between PrISM for Windows and QuickBooks Pro 2002. This interface allows for the export of various PrISM account categories and totals for import into the QuickBooks accounting package.


The process by which PrISM data index files are reconstructed.


A general reference to printed kitchen tickets and settlement receipts.

Return Merchandise Authorization

Also known as an RMA, this authorization must be acquired prior to the return of any hardware component for repair or replacement.


Short for Registered Jack-11, a four- or six-wire connector used primarily to connect telephone equipment in the United States. In a PrISM system, certain models of cash drawers use an RJ-11 interface with receipt printers.


See Return Merchandise Authorization.


See Driver Routing.

Run Receipt

A printed receipt detailing food items and delivery/driving instructions for delivery personnel.


See TPOS Safetill.


A graphical representation of how a specific PrISM system's components are interconnected.


A division of a given area, generally a city. A city may be divided into specific delivery sections called sectors.

Sector ID

A unique identification used to segregate established street sectors. A street may have multiple sector IDs, each having a separate upper and lower bound addresses.

Serial Port

A port, or interface, that can be used for serial communication. Within a PrISM system, a serial port is a general-purpose interface that can be used for almost any type of device, including touch screen monitors, cash drawers, and printers. A serial port is most commonly identified by a 9-pin configuration.


1. To close an order by receiving payment. 2. To resolve an employee's tender (cash, check, coupon, etc.) responsibilities.


The scheduled time for which an employee works.


A general reference to a PrISM system workstation.


Abbreviation of Transmission Control Protocol, and pronounced as separate letters. TCP is one of the main protocols in TCP/IP networks. Whereas the IP protocol deals only with packets, TCP enables two hosts to establish a connection and exchange streams of data. TCP guarantees delivery of data and also guarantees that packets will be delivered in the same order in which they were sent.


See TCP.

Temp Drive

A location specified for the storage of temporary system files. This is generally a directory on a physical hard disk drive.


1. A physical cash drawer attached to a PrISM ordering station. 2. An employee's personal cash bank.

Touch Screen

A general reference to the ELO touch screen monitors used within a PrISM system.

TPOS Login

A PrISM ordering function that allows an employee to log into the Ordering Module. It is assumed that the functions performed in the Ordering Module are being done by the employee that is logged in at that time.

TPOS Safetill

A PrISM ordering option that allows only the person who saves an order the ability to settle the order.


See Universal Naming Convention.

Universal Naming Convention

Also referred to as UNC, a PC format for specifying the location of resources on a local-area network (LAN). UNC uses the following format: \\\\server-name\\shared-resource-pathname. In a PrISM system, printing devices are shared using a UNC per the following example: \\\\MANAGER\\RECEIPT.


Short for Universal Product Code, a unique 12-digit number assigned to retail merchandise that identifies both the product and the vendor that sells the product. The UPC on a product typically appears adjacent to its bar code, the machine-readable representation of the UPC.


Uninterruptible Power Supply. A power supply that includes a battery to maintain power in the event of a power outage. Typically, a UPS keeps a computer running for several minutes after a power outage, enabling you to save necessary data and shut down the computer gracefully.


United States Postal Service.

Windows 2000

A product in Microsoft's Windows line of operating systems. This is the preferred operating system of the PrISM For Windows product line.

Windows Desktop

In graphical user interfaces such as Windows, a desktop is the metaphor used to portray file systems. Such a desktop consists of pictures, called icons, that show cabinets, files, folders, and various types of documents (that is, letters, reports, pictures). You can arrange the icons on the electronic desktop just as you can arrange real objects on a real desktop -- moving them around, putting one on top of another, reshuffling them, and throwing them away.

Windows Explorer

Within the Windows operating system, Windows Explorer is a graphical user interface providing the ability to visually search for and manipulate the storage of folders and data stored on a personal computer.


Short for Extensible Markup Language, a specification developed especially for Web documents. It allows designers to create their own customized tags, enabling the definition, transmission, validation, and interpretation of data between applications and between organizations. Within PrISM, .XML files are generated for use by the QuickBooks Interface Module.