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Winter 2019
Customer Newsletter
 
 
We hope you're enjoying this winter season!

 'Winter helps form our character and brings out our best.'

Here at Microworks, we are excited to use our newsletter to stay in touch with our Customers. We intend to make it a regular publication and to use it to inform you of news and developments which relate to your Prism System and its implementation. We'll share more details with you in our next email but for now, here's what's News!
New Product Enhancements 

Credit Card Improvements
Properly handling credit cards is a constantly changing process. Microworks has been working closely with our gateway partners to keep your transactions secure. Some of our latest enhancements include:

  • Heartland EMV Chip Card Support via the PAX S300
  • Heartland Direct Interface to the Portico and Secure Submit Gateways: These transactions are free from gateway fees. 
  • Automatic Credit Card Fee: Optional ability to add a percentage based fee to an order being settled to a credit card. This receipt label name is user definable so you can name the fee as you please.  
  • Tokenized Credit Card Function: Allows phone in customers to securely save a credit card token to an in-store account. This supports multiple cards per account. Cards are identified by their last four digits. The actual card detail is stored securely in the cloud on your merchant provider’s servers. The card is verified using the three Digit CVV Code on the back of the card.
  • Swipe to Open and Easy Access Bar Tabs

Windows wireless tablet integration
With the recent advances in Windows tablet devices, we are very happy to announce tablet based options for replacement POS stations and new system purchases. Tablets can be a great option for:

  • Ability to place orders directly from tableside.
  • “Line-Bust” long Walk-In Customer lines.
  • Small footprint allows for additional stations in limited space locations.
  • Seamless handoff between access points at a location.

Reporting
Your Prism system has many advanced reporting features, here are some we've recently added:

  • Now you have the ability to compare ranges within a single hourly report - You can now select values (Net sales, labor...) with both a current and previous date range (last week, last year...) to show comparisons on one report.
  • Ability to pay and track drivers at different rates for in-store versus on the road.
  • QuickBooks Online integration: Prism Exports Sales, Invoices & Deliveries and Account Sales directly into QuickBooks Online.
General Improvements
Our developers never stop enhancing your Prism software. With the ability to auto-update at your discretion, you can see what's new at a time that's convenient for your schedule. Our latest general enhancements include:
  • Quick REORDER Button: Lets your servers and bartenders reorder any item more efficiently. Perfect for bars! 
  • Bar Tabs Function: A customer’s card is Tokenized when opening a tab. The card is then handed back to the customer and items may be added to the order multiple times and settled when ready, no additional swipe necessary.
  • Google Maps integration: With driver mileage tracking & Google address verification. 
  • Driver Dual-Pay-Rates: Allows for a Driver to have an In-Store-Pay-Rate and an Out-of-Store-Pay-Rate.
  • Email Receipts: The System can now Email a receipt to the customer.
New Value-Added Product Offerings
Custom Graphics and Restaurant Marketing for your Brand
WebOrder™ interface: We can provide seamless integration for your franchise with a custom website, web hosting, and marketing. We'll create a brand for you that includes style, colors, and graphics. If you don't have a logo, no need to worry, we can help you with that as well. Our web development and graphic artists will work with you to determine your online goals and get you up and running in no time!

Email Marketing: We can custom configure an email campaign tied to your WebOrder™ customer lists! We handle everything from importing your lists, creating a campaign, building customized email templates, sending out email blasts and tracking when customers open your email and when they click on links in your email.

Introducing: RapidRun

Our RapidRun Driver App allows you to route orders directly to a driver’s mobile device be it Android or Apple / iOS. Rapid Run is the missing link between your store-side POS and your driver’s mobile devices. Features include:
  • Drivers can now call the customer from within the App without having to lookup or key in the phone number
  • Turn by turn mapping directions to each location in the run.
  • The store can view the driver’s location from the route screen.
  • Incremental Email Notification to the customer;
    • 1st Customer Emailed when the order is routed,
    • 2nd Customer is emailed when 1st order is marked delivered...
Coming Soon...
Real-time StoreNet Sync
The store will provide up to date information to the StoreNet server at regular intervals throughout the day instead of one upload on end of day. 
Advanced sales tax configuration
This will allow for multiple regional tax buckets as well as granular StoreNet level control on tax settings for menu items.
Third-Party Order Origination
Our Third-Party Ordering integration API will allow a direct interface between regional third-party ordering or delivery services and your Prism system. This will save labor by directly importing orders as well as improve accuracy by eliminating mistakes. 

A Note From Our President

Microworks is 100% committed to creating tools and solutions that improve the way you do business. We want to hear from valuable customers like you. 
Let us know what you think about our products and support. Your feedback makes us better.

Thank You For Your Business,

Scott Paratore
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Call us 800-787-2068

Multiple Devices image Prism Point of Sale POS

Web-Demo-Button-Prism-Point-of-Sale-POS

 Microworks Prism WebOrder™ is our complete end-to-end solution that allows your customers to create and pre-pay for their orders via their favorite web browser.

Microworks Point of Sale Computer System Ingredients image

The essential ingredient
to total efficiency

Backed by over three decades of customer-driven innovation, Microworks Prism POS offers an ideal computer system for pizza delivery, restaurant management, and franchise automation. Prism POS is the essential ingredient for POSitively total efficiency.

PRISM POS OVERVIEW ››

Microworks Point of Sale Computer System Delivery image

Delivery driver tracking and payment

With RapidRun you can pull the current run for an employee by employee number and pull up a specific order's details by order number. Get real-time GPS tracking information of exactly where your delivery drivers are on their route.

PRISM RAPIDRUN ››

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Tightly integrated online ordering

Imagine putting the power of a custom branded iPhone or Android mobile ordering app at your customer's fingertips. WebOrder mobile ordering combines your store-side menu setup and pricing rules with the functionality of our full browser-based user.

ONLINE ORDERING ››

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Total restaurant
operations management

Prism POS not only replaces your restaurant cash register, time clock, and bookkeeper, it also provides the platform to completely automate every aspect of your operation. Computerized ordering can dramatically reduce the time required to place an order.

RESTAURANT POS SYSTEM ››